The ins-and-outs of travelling with a Citiliner Bus
For many people, travelling is stressful and filled with all those sorts of questions that can keep you up at night. Like, how late is too late to board? Or, how much luggage is too much to pack? And, worst of all: What if my phone runs out of battery and I can’t contact my family?
Well, here at Greyhound and Citiliner, we’re doing our best to make sure that you get a good night’s rest by answering all of those questions you’ve been longing to know.
Jip, we’re all about clarity when it comes to travelling with us. After all, here at Greyhound and Citiliner – the best ways to travel by bus in Southern Africa – helping you get a good night’s rest is one of our top priorities.
So, if that means answering million-and-one questions – then so be it.
Ps. Look out for our bonus question and answer at the end!
How much is a ticket?
Don’t stress: Our 24hrs Reservation Centre will be available to give you accurate price options on 011 611 8000 | 087 352 0352. Alternatively, visit us at www.greyhound.co.za or www.citiliner.co.za to get on-screen options. On our homepage, under Book Your Journey, select your departure and arrival point – and there you have it! As you click-through, you will find additional options with regards to seat options and awesome discounts.
Where can I buy my bus ticket and how do I pay for it?
Likewise, you can drop us a call, book your tickets and pay for them on 011 611 8000 | 087 352 0352 or, conveniently you can buy them at www.greyhound.co.za or www.citiliner.co.za. Payment options include credit or debit card options, Greyhound Loyalty cards or PayD. Easy as pie!
But, if you’re so inclined and prefer a face-to-face visit, you can visit a Computicket or Greyhound kiosk or office nationwide. Cash is also accepted here.
Then, and simpler still: You can also book and pay for tickets at a Shoprite, Checkers & Pick n Pay near you!
Can I charge my phone on the Citiliner bus?
Of course! We wouldn’t be the best bussing option if you couldn’t. However, please note – not all of our vehicles have charge points yet but they will all be fitted with them very soon. For the moment, charging points are standard for premium class travellers on Dreamliners, for all travellers on our new generation Dreamliners, lower and upper deck, and of course, on all Citiliner PLUS Coaches.
How much luggage can I bring on my trip?
Each passenger is allowed two suitcases free of charge. Each must not be bigger than this: 80cm by 60cm by 30cm. Both cases together may not weigh more than 30kg in total. Additional luggage will be charged at an extra R5 per kilogram for trips in and around South Africa, and an extra R6 per kilogram for cross border services.
Why would I need to change buses at Park Station?
How’s this: Because our main departure and arrival hub is situated in Johannesburg Park Station (Park City Transit Centre), Greyhound and Citiliner offer a free shuttle service for passengers to get there (or back again) from Pretoria and Midrand. What this means is that you might have to change buses at Park Station to board another of our buses to get to your final destination. Of course, transferring to another bus is not always ideal and we sincerely apologise for the inconvenience it may cause.
I forgot something on a bus. Can I get it back?
Anything left on a bus and found by one of our brilliant and loyal staff will be handed to the bus driver. If so, it will safely end up at our Customer Care Office the next day. Please call us the next day, after midday, to check if your item was handed in. You can get hold of this office on +27 (0)11 249 8700.
We must kindly stress, however, that although we may be able to help locate an item in an emergency, not all of our buses are operated by the same drivers throughout the day, and we may not be able to find misplaced items until it is handed in the next day.
Of course, we encourage all of our passengers to double check when leaving the bus, for any personal items that could be left behind.
When is a good time to board my bus?
The earlier the better! But, to be safe, passengers are required to be at the departure point at least 30 minutes before your bus is scheduled to leave. You can find the time that your bus is scheduled to leave on your bus ticket. Any seat not filled within 10 minutes before the bus is scheduled to leave will be sold to standby passengers on a first-come-first-served basis.
Will the bus stop along the way?
Absolutely! There will be several stops along the way so you can stretch your legs, refresh your spirit and buy some food and snacks. Please be advised though that our stops are relatively short, so please place your order for food immediately upon arrival at a restaurant, store or food outlet.
So, there you have it: Stress-free and a bussing pleasure. There’s no need to have sleepless nights. Inquiring, booking, arriving and travelling with us have never been easier, so sleep easy.
But, if you’re still not entirely sure about something and need a bit more clarity – please feel free to browse some of our frequently asked questions at https://www.citiliner.co.za/faq/. Alternatively, we always love hearing from you so drop us a call on any of the above numbers and we’d be glad to help.
Bonus Question and Answer: Can I find work at Greyhound or Citiliner?
We are always looking for new talent to join our ever-growing family. If you think you have what it takes to work for us, kindly fax a detailed copy of your CV to our Human Resources Department on 011 249 8771 or, alternatively, email it to email@example.com