Get familiar with Citiliner’s updated Terms and Conditions. Refunds, cancellations and all that admin!
When travelling with Citiliner, it’s important to understand the ins-and-outs of joining us on our buses, the terms and conditions when on board, and all that fine print that you might have overlooked when making your booking with us.
As one of the most affordable ways to travel by bus across South Africa, we cater to thousands of passengers each year and it’s important to keep up to date with all the latest when it comes to rules, regulations and those tedious T&Cs.
Here then are some of them to keep you in the loop:
The Terms and conditions around refunds and cancellations
Refunds will only be given in respect of tickets cancelled in excess of 72 hours of the scheduled departure time with a 20% administration fee. Any cancellations requested less than 72 hours of the scheduled departure, can only be rebooked, valid for a period of 6 months. Tickets cancelled less than 72 hours and greater than 12 hours of the scheduled departure time will be subject to a 50% rebooking fee. Refunds requested less than 12 hours of the scheduled departure time, a 100% cancellation fee will apply. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for the account of the Passenger.
All refund applications must be submitted to Greyhound Customer Care (087 352 0352) or may be submitted to any Greyhound Office.
The Terms and conditions around cancellations
A passenger has the right to cancel an advance booking provided the cancellation is not less than 72 hours prior to the scheduled departure time and will be entitled to a refund subject to the imposition of a cancellation fee of 20% of the price of the ticket. In the event of any cancellation of the advance booking being less than 72 hours or greater than 12 hours prior to departure time no refund will be allowed and only a travel voucher valid for 6 months will be permitted or a re-booking subject to a cancellation or re-booking fee of 50% of the original ticket prices.
The Terms and conditions rules around tickets
Tickets are not transferable and are valid for use only by the person to whom it has been issued and for the date and time shown thereon. It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. If a passenger should stop or interrupt or deviate his/her journey, then a separate ticket at the appropriate fare for each individual further journey will be required.
For more details, we encourage you to visit www.citiliner.co.za/terms-and-conditions/
For bookings, visit www.citliner.co.za or call our 24hrs Customer Care/Reservations on 011 611 8000 | 087 352 0352.