20 reasons to travel with Citiliner in 2020
Citiliner prides ourselves in offering exceptional service, affordable tickets, comfort, as well as safety.
Here are 20 reasons why you should choose to travel with Citiliner:
OUR LONGEVITY
Citiliner has been connecting passengers from city to city since 2005! That is 16 years of service delivery and excellence.
OUR BUSSES
Citiliner has two state of the art busses, namely, our Citiliner and the Citiliner Plus. All of our buses were designed with you, the passenger in mind. Our Citiliner Plus coaches are a little more luxurious with bigger seats which means more comfort and that’s exactly what you can expect from our Citiliner Plus coaches.
OUR SAFETY
All of our busses undergo regular services and are maintained to high standards. After each trip, any faults reported by our driver are inspected and fixed before the buses next departure. So when you choose to travel with Citiliner, you can be rest assured that you are travelling on a safe and well-maintained bus. https://www.citiliner.co.za/six-must-know-safety-facts-before-travelling-with-citiliner/
OUR ROUTES
Citiliner has an extensive network of routes in South Africa, Zimbabwe, and Malawi. To discover more about where we travel visit: visit Citiliner route maps
OUR BUS DRIVERS
Citiliner has a dedicated team of driving professionals to get you to your destination safely. Our drivers receive training and medical checks annually to ensure they are in tip top shape and ready for anything on the road.
OUR TICKET AVAILABILITY
Booking to travel with Citiliner is as easy as 1, 2, 3. Not only can you book your bus tickets at a Citiliner outlet (Terminal, Call centre and website), but you can also get your bus tickets at one of our trusted partners; Pick n Pay, Shoprite, Checkers, Computicket, Makro, Game or Builders store near you.
OUR CUSTOMER CARE
We have a dedicated call centre ready and waiting to assist you with any query, complaint or quote. Our customer care is open 24 hours a day, 365 days a year. Call us on 011 611 8000 / 0873520352
TERMINAL STAFF
Citiliner has terminal offices located nationwide. Our terminal staff are always ready and available to assist with walk-in bookings and queries. Pop in to your nearest office to meet your local Citiliner staff and see how they can assist you. Our friendly staff is just another reason to travel with Citiliner.
OUR SOCIAL TEAM
Our dedicated social media team is always a message away to assist you. Whether you need a quote, have a complaint or refund request that needs to get escalated or just a general query, simply send us a message on Facebook, Twitter or Instagram and let us know how we can help you.
OUR WEBSITE
For all you need to know about travel with Citiliner, all you need to do is visit our website. To get a quote simply click on “book your bus ticket” and fill out the form to get an immediate quote. Check out our fleet and its features as well as discover more about our routes and discounts. All available online www.citiliner.co.za
TRACK YOUR BUS
Our website has an incredible track my bus feature for all our travellers. Click on Find My Bus icon, register (if not done so already) and enter your ticket reference number to live track your bus on its journey.
OUR COMMUNICATION
Citiliner service and communication does not stop after purchasing your bus ticket. Citiliner continually keeps passengers informed via SMS should there be a delay in service. Should there be any changes on your service, our team will notify you – please remember to include your correct cellphone number when booking.
LUGGAGE SPACE
When travelling onboard our buses, you are permitted to take two suitcases not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 30kg. However, should a passenger need to take larger items or additional luggage, this is permitted subject to space availability and at a fare per kilogram.
OUR DISCOUNTS
We offer a wide variety of discounts to our passengers. https://www.citiliner.co.za/discounts-rewards/
15% Children Discount
15% Capitec Discount
OUR REWARDS
AFFORDABILITY
Citiliner is one of the most affordable ways to travel!
WIFI IN SELECT TERMINALS
Waiting to board your bus or by a bus ticket? Some of our terminals and offices have free WiFi for your browsing pleasure.
HELIVAC
Helivac is a world-class emergency service. It is a complete emergency medical solution comprising of life-saving air and road medical assistance with advanced, rapid response medical care and state-of-the-art equipment. So when you travel with Citiliner, passengers can travel with extra peace of mind knowing that in the unfortunate event of an accident, Helivac is always on call to bring relief.
DRIVE CAMS
For added safety, Citiliner coaches have Drive Cams onboard so that should an unfortunate incident occur on your journey (such as an accident), our drive cams will record the incident and provide us valuable data in our investigations.
WE ARE A FAMILY
Over the years, Citiliner has created a family of loyal passengers. We thank you for being our passengers and our family.
So, there you have it, 20 reasons to travel with Citiliner! For queries and bookings feel free to call us on +27 011 611 8000 | 087 352 0352 or visit us at www.citiliner.co.za.
